What are the company values?

_{The Basics}

Our values are at the heart of how we work — shaping everything from daily decisions to how we treat each other and our customers. In a small business like ours, these values aren’t just nice-to-haves — they’re part of how we grow, support each other, and build a place people want to work. You’ll be supported and recognised for living these values in your role, and we’ll take them into account when thinking about performance, teamwork and contribution. 

_{What You Need to Do}

• Learn the values and what they mean — they guide how we behave, not just what we do.
• Bring them to life in your role — with customers, colleagues, and in how you approach challenges.
• Know that your alignment with the values matters — we’ll reflect on it during feedback and performance conversations.
• Support teammates who are showing the values — shout them out and learn from each other.
• Speak up if something doesn’t feel aligned — we all help shape the culture together.

_{Our Values}

Kindness is strength – We treat people with respect, patience, and care — even when we’re under pressure. 

Own it, always – We take responsibility for our work, our time, and our attitude. If something needs doing, we step up. 

Say it simply – We communicate clearly, honestly, and kindly — no drama, no waffle. 

Stay Curious – We stay open to learning, feedback, and doing things better. Growth doesn’t stop.

One Team – We help, we share, and we look out for our teammates. Trust is everything. 

_{Need More Detail?}

There’s no separate policy — our values are lived through our actions, decisions, and conversations. You’ll hear them mentioned in 1:1s, feedback, and team chats. 

_FAQs

Q: Do the values affect my performance review?
A: Yes — we consider not just what you do, but how you do it. Living the values is part of what great performance looks like.

Q: What if someone isn’t following the values?
A: Raise it with your manager. We don’t ignore behaviour that goes against our culture.

Q: Can the values evolve?
A: Absolutely. As we grow, we’ll keep checking in on what matters most to us as a team. 

_{Still Not Sure?}

Speak to your manager or bring it up at the next team catch-up.